Double check the following:
1. Did you make the purchase at a store that is compliant with Edfundo’s Terms of Service? Remember, certain transactions will not be approved with the Edfundo Visa card. Learn more by visiting (T&Cs) or check our article about places that Edfundo cannot be used.
2. Did you spend above your monthly or daily limits? If so, you may ask your parents to politely increase your limits.
3. Did you have insufficient funds in your spend pot? If so, you can transfer money from your ‘Save Pot or ‘Goal Pot’ – Check Here for more details on how to do this. Alternatively, you can request more funds from your parents – Visit here to find out how.
If you had sufficient funding and you know you tried to make the purchase at an approved store, let us know by calling +971 60005 0 5005 or emailing us at help@edfundo.com and we’ll do our best to get your questions answered!
